Future Digital Blog

Discussing all things digital

Today, it is no longer a question of whether a service provider should go digital or not; the question is how to start. With the introduction of 5G, and all the business opportunities enhanced or created with 5G, it is no longer an option to maintain the same operations or technologies in OSS, BSS, and the core network.

Automation and cloud will be the essentials needed to help manage the complexity of introducing a wide array of business opportunities and innovations. And service providers must plan for the anticipated market realities forecasted for 2020.

Market realities in 2020
Source: Ericsson Mobility Report, TMForum and Ericsson Primary research

To meet the demands of the future, no service provider will be able to reap the full potential of 5G if digitalization of the telco and IT infrastructure is not done in parallel. While 5G and digitalization are independent transformations, they are fully dependent on each other's successful implementation to ensure a complimentary environment of network capabilities and business support. The 5G platform will create the network environment needed, and the digital platform will create the business environment needed. The result will be one platform that delivers on what it is set up to do—enabling a profitable and thriving open ecosystem for the service providers, their customers, and their partners—supporting new revenue opportunities and new business models. 5G meets digital, and digital meets 5G.

While the requirements for becoming a digital service provider have gone through endless iterations within the industry, we see the journey to digitalization as meeting three very specific criteria:

  1. Digital engagements: digitalization of the customer experience.
  2. Automated operations: zero-touch introduction of new services and network capabilities.
  3. Programmable networks: configurability as well as openness of the core network, including virtualization and containerization of network applications and platforms.


Embarking on these journeys will involve different paths—and each service provider needs to choose the blueprint that is most relevant to its customers, partners, and ecosystems based on its strategy and current situation.

So where are you heading?

Watch our video on what we believe it means to be a digital service provider.


As a digital service provider, you will be able to fully leverage the business opportunities of 5G and IoT, from automating your network for efficient operations to managing hundreds of services with your own teams, partners, and ecosystems. Imagine reducing TCO by up to 30% or launching new services in minutes versus days.

Curious to find out what type of blueprint is needed for your business?

View graph

Visit our Digital Services Provider web page to find out how Ericsson is helping service providers achieve these goals.

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Digital transformation Boost revenue with digital BSS Build your cloud and NFV infrastructure Automated network operations Evolve communication services Prepare your core network Inspiration & knowledge

Marcus Lannerbro

Marcus Lannerbro

Marcus Lannerbro is responsible for Strategic Marketing for Ericsson in the Digital Services area. Marcus has more than 20 years of experience from the IT and telecommunications industry, where he has held various management positions in strategy, marketing, sales and product management. Marcus has worked as a communications strategy advisor with expertise in business, strategy and marketing; engaging with clients in their transformation and supporting their needs in communications, branding, PR and corporate & portfolio positioning. Marcus holds an M.Sc. in Electrical Engineering from the Royal Institute of Technology in Stockholm, Sweden.