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Predictive care with Expert Analytics

Today, customer care frontline agents, referred to as L1 agents here, have no visibility into detailed customer usage information and customers' experiences with different services. This lack of visibility, along increasing network complexity, result in very low resolution rates for service-quality calls. Many times, basic checks, such as restrictions in Home Location Register (HLR) and problems with data subscriptions, are not checked by L1 agents, leading to avoidable calls to more-expensive L2 care agents.

How many network slices are needed?

Looking into the crystal ball, where are we going with network slicing in one to five years from now? How to scale and how many network slices will there be? Network slicing needs to add value, so it’s important that the process lowers time to market, time to customer, and operational costs, as well as tailoring service characteristics such as delay or capacity, or meeting isolation requirements. Okay we all agree to that, but how is this done in practice and how many slices are needed?

Virtualizing your voice network—why bother?

Situation: You have a machine in execution mode. Your machine is constantly handling all requests for voice services, services that in the circuit switching domain gets fewer requests year over year. Why risk anything by changing to new technology? Why would anyone invest in new equipment for a service that gets fewer requests and faces declining revenues?

How to make E2E orchestration a blissful experience

Automation and operational savings are the top benefits stated by operators who have already implemented NFV/SDN. More than 80% of operators from all over the world are committed to implement NFV/SDN as part of their network evolution strategy in the next coming years. In this blog post I will share with you how dynamic orchestration can help you achieve automation and operational savings.

How to SMS on a smart speaker

Smart speakers are entering more and more households, and users can utilize the digital assistants to get answers and help with more and more everyday questions and tasks. Experience an innovative demonstration on how you could also send and receive SMS to a smart speaker.

The latest VoLTE services and 2018 forecast

In the June 2018 Ericsson Mobility Report, we concluded that the number of VoLTE subscriptions reached around 610 million subscribers by end of 2017 and are projected to reach 5.4 billion in 2023. Have you already embarked on the transformation journey to modernize your voice network and provide a more modern voice service experience for your customers? Are you aware of everything you can do with your VoLTE network? I have summarized the latest and greatest below, so you can get a quick overview in a couple of minutes.

Ericsson continues to lead the top virtual EPC vendors

With recent Dell'Oro and GlobalData reports and news sharing; “Ericsson Maintains Top Ranking For Seventh Year Running”, “Ericsson Beats Huawei & Cisco as No. 1 NFV EPC Vendor”, "EPC market is booming, and Ericsson is leading it", “Ericsson ranked as the number one vendor”, at least I get curious to talk to Peo Lehto, Head of Product Line Packet Core within Business Area Digital Services, and get his reflections. Further down, don’t miss a complimentary copy of the GlobalData Ericsson virtual EPC, Product Assessment report.

How to make voice calls on smart speakers via a VoLTE network

Smart speakers are entering more and more households, and users can use the digital assistants to get answers and help with more and more everyday questions and tasks. Learn how you could also make and receive voice calls via your smart speaker just by using your regular mobile phone number. This is enabled via an operator's VoLTE network.

Turning network slicing into a piece of cake in commercial networks

Network slicing represents a major innovation for mobile network platforms. For the business expansion beyond consumer mobile broadband for 4G and 5G. Up until now dominated by a “one slice fits all” model for unlimited data connectivity. And this post is about the role-tailored, optimized slices of network capacity and capabilities can play in the future when combined with business model innovations.

Network slicing orchestration

Service providers today are at an inflection point. Voice and messaging revenues have declined as consumers have several OTT options to choose from. Data traffic has increased exponentially, however service providers see challenges in monetizing data beyond a point. There is an urgent need to create new compelling services.

Charting the course for Big Data and Analytics

Welcome to our seventh episode of our ongoing podcast series; “Transmissions from Tomorrow” by Dez Blanchfield, where we get an insider's view from people driving the next wave of digital transformation and innovation for Telco operators.