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Evolve your BSS to digital

The buzz in the Business Support System (BSS) world today is about digitalization. Every conference, every analyst and, it seems, even every investor is asking "how do communication service providers go digital?".

Migration from EPS Fallback to support voice in 5G

While Evolved Packet System (EPS) fallback is recommended for early 5G system deployments, support of voice in a 5G system is required sooner or later. The migration from EPS fallback to support voice in a 5G system must be as simple as possible.

Voice in 5G system—architecture and EPS fallback

To enable 5G voice in 5G devices, there are many network evolution aspects to take into consideration. 3GPP has specified the 5G system (5GS) supporting voice and other services. One aspect to look into is the 5GS architecture, before detailing how voice will be provided in 5GS.

5G voice for smartphones: Network prerequisites

Everyone is talking about 5G and what it should be used for. Everyone probably expects that a 5G mobile phone should, by default, have all the capabilities a 4G mobile phone has plus new 5G capabilities—to justify the 5G icon visible on the screen. This also includes the capability to make regular operator voice calls; otherwise, it is not really a “phone” any longer. Learn what is needed to enable 5G voice in a mobile network.

Predictive care with Expert Analytics

Today, customer care frontline agents, referred to as L1 agents here, have no visibility into detailed customer usage information and customers' experiences with different services. This lack of visibility, along with increasing network complexity, results in very low resolution rates for service-quality calls. Many times, basic checks, such as restrictions in Home Location Register (HLR) and problems with data subscriptions, are not checked by L1 agents, leading to avoidable calls to more expensive L2 care agents.

How many network slices are needed?

Looking into the crystal ball, where are we going with network slicing in one to five years from now? How to scale and how many network slices will there be? Network slicing needs to add value, so it’s important that the process lowers time to market, time to customer, and operational costs, as well as tailoring service characteristics such as delay or capacity, or meeting isolation requirements. Okay we all agree to that, but how is this done in practice and how many slices are needed?

Virtualizing your voice network—why bother?

Situation: You have a machine in execution mode. Your machine is constantly handling all requests for voice services, services that in the circuit switching domain gets fewer requests year over year. Why risk anything by changing to new technology? Why would anyone invest in new equipment for a service that gets fewer requests and faces declining revenues?

How to make E2E orchestration a blissful experience

Automation and operational savings are the top benefits stated by operators who have already implemented NFV/SDN. More than 80% of operators from all over the world are committed to implement NFV/SDN as part of their network evolution strategy in the next coming years. In this blog post I will share with you how dynamic orchestration can help you achieve automation and operational savings.

How to SMS on a smart speaker

Smart speakers are entering more and more households, and users can utilize the digital assistants to get answers and help with more and more everyday questions and tasks. Experience an innovative demonstration on how you could also send and receive SMS to a smart speaker.

The latest VoLTE services and 2018 forecast

In the June 2018 Ericsson Mobility Report, we concluded that the number of VoLTE subscriptions reached around 610 million subscribers by end of 2017 and are projected to reach 5.4 billion in 2023. Have you already embarked on the transformation journey to modernize your voice network and provide a more modern voice service experience for your customers? Are you aware of everything you can do with your VoLTE network? I have summarized the latest and greatest below, so you can get a quick overview in a couple of minutes.

Ericsson continues to lead the top virtual EPC vendors

With recent Dell'Oro and GlobalData reports and news sharing; “Ericsson Maintains Top Ranking For Seventh Year Running”, “Ericsson Beats Huawei & Cisco as No. 1 NFV EPC Vendor”, "EPC market is booming, and Ericsson is leading it", “Ericsson ranked as the number one vendor”, at least I get curious to talk to Peo Lehto, Head of Product Line Packet Core within Business Area Digital Services, and get his reflections. Further down, don’t miss a complimentary copy of the GlobalData Ericsson virtual EPC (vEPC), Product Assessment report.