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Tag Automated network operations


Big data analytics for top & bottom line growth

Operator marketing, customer care, operations and network planning teams are under increasing pressure to deliver customer experiences that drive revenue growth, and keep subscribers happy while they keep costs under control. New big data analytics tools are now helping service providers do just that by uncovering valuable information, that links customers to the networks that serve them. Big data offers powerful new possibilities, impacting both the top and bottom line growth. One could say it’s the future of the business.

VoLTE growth depends upon an optimal call experience

How can service providers efficiently manage their network operations and ensure consistently reliable VoLTE call quality and service?

DNA solves the customer experience challenge using Ericsson Expert Analytics

Recognizing that keeping and expanding its customer base is the key to succeeding in a highly competitive marketplace, Finnish service provider DNA took strong, decisive action to prevent it from losing customers due to a poor customer experience. The company implemented Ericsson Expert Analytics, an automated, big data analytics solution that’s designed to help service providers improve their customer experience, network performance, and the overall perception of their quality of service in the marketplace.

Webinar on Demand: Operator Innovations Through Analytics

Did you miss the recent Light Reading webinar on telecom analytics?

How T-Mobile US and Ericsson teamed up to deliver a great customer experience

We’re all searching for better ways to deliver on the promise of vital but complex new services. T-Mobile US, the global leader in Voice over LTE (VoLTE) deployment, has been working hard to find ways to deliver the best possible VoLTE customer experience. T-Mobile partnered with Ericsson to apply Ericsson Expert Analytics to achieve a significant improvement in VoLTE service quality visibility.

Predictive care with Expert Analytics

Today, customer care frontline agents, referred to as L1 agents here, have no visibility into detailed customer usage information and customers' experiences with different services. This lack of visibility, along with increasing network complexity, results in very low resolution rates for service-quality calls. Many times, basic checks, such as restrictions in Home Location Register (HLR) and problems with data subscriptions, are not checked by L1 agents, leading to avoidable calls to more expensive L2 care agents.

How many network slices are needed?

Looking into the crystal ball, where are we going with network slicing in one to five years from now? How to scale and how many network slices will there be? Network slicing needs to add value, so it’s important that the process lowers time to market, time to customer, and operational costs, as well as tailoring service characteristics such as delay or capacity, or meeting isolation requirements. Okay we all agree to that, but how is this done in practice and how many slices are needed?

Why only digital service providers will reap the full potential of 5G

Digital leaders like Netflix, Google, Alibaba etc. are setting a new benchmark for how consumers and enterprises engage through digital ways and channels. Digital is becoming the norm and telco’s feel they desperately need to catch up. Today most operators have initiated digital transformation programs to move from a pure connectivity service provider to a digital service provider.

How to make E2E orchestration a blissful experience

Automation and operational savings are the top benefits stated by operators who have already implemented NFV/SDN. More than 80% of operators from all over the world are committed to implement NFV/SDN as part of their network evolution strategy in the next coming years. In this blog post I will share with you how dynamic orchestration can help you achieve automation and operational savings.

Turning network slicing into a piece of cake in commercial networks

Network slicing represents a major innovation for mobile network platforms. For the business expansion beyond consumer mobile broadband for 4G and 5G. Up until now dominated by a “one slice fits all” model for unlimited data connectivity. And this post is about the role-tailored, optimized slices of network capacity and capabilities can play in the future when combined with business model innovations.

Digital connectivity enabling new business models for 5G

Now is the time to evolve the business toward platform business models in order to provide network capabilities that support the digital transformation underway in most businesses and industries. Already today, we have a powerful technology foundation in place, and this will become even stronger with 5G.