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Tag Automated network operations


Predictive care with Expert Analytics

Today, customer care frontline agents, referred to as L1 agents here, have no visibility into detailed customer usage information and customers' experiences with different services. This lack of visibility, along increasing network complexity, result in very low resolution rates for service-quality calls. Many times, basic checks, such as restrictions in Home Location Register (HLR) and problems with data subscriptions, are not checked by L1 agents, leading to avoidable calls to more-expensive L2 care agents.

How many network slices are needed?

Looking into the crystal ball, where are we going with network slicing in one to five years from now? How to scale and how many network slices will there be? Network slicing needs to add value, so it’s important that the process lowers time to market, time to customer, and operational costs, as well as tailoring service characteristics such as delay or capacity, or meeting isolation requirements. Okay we all agree to that, but how is this done in practice and how many slices are needed?

Why only digital service providers will reap the full potential of 5G

Digital leaders like Netflix, Google, Alibaba etc. are setting a new benchmark for how consumers and enterprises engage through digital ways and channels. Digital is becoming the norm and telco’s feel they desperately need to catch up. Today most operators have initiated digital transformation programs to move from a pure connectivity service provider to a digital service provider.

How to make E2E orchestration a blissful experience

Automation and operational savings are the top benefits stated by operators who have already implemented NFV/SDN. More than 80% of operators from all over the world are committed to implement NFV/SDN as part of their network evolution strategy in the next coming years. In this blog post I will share with you how dynamic orchestration can help you achieve automation and operational savings.

Turning network slicing into a piece of cake in commercial networks

Network slicing represents a major innovation for mobile network platforms. For the business expansion beyond consumer mobile broadband for 4G and 5G. Up until now dominated by a “one slice fits all” model for unlimited data connectivity. And this post is about the role-tailored, optimized slices of network capacity and capabilities can play in the future when combined with business model innovations.

Digital connectivity enabling new business models for 5G

Now is the time to evolve the business toward platform business models in order to provide network capabilities that support the digital transformation underway in most businesses and industries. Already today, we have a powerful technology foundation in place, and this will become even stronger with 5G.

Automated NFV operations—two key use cases

One of the top expectations on NFV is the ability to introduce automation of operations. This improves reliability and keeps total cost of ownership low. In this brief video—Amit Sharma, Strategic Product Manager in Management and Orchestration, presents examples of automated NFV operations. The focus is on auto healing and auto scaling and the benefits they provide.

Innovations in telecom: Our top 10 highlights from Digital Transformation World

I'm reflecting today on last week's event, where Ericsson together with industry peers participated at Digital Transformation World—previously known as TMForumLive. Whilst we started out our week with out of ordinary cold temps and rainfall—nothing was going to stop our Ericsson team from keeping visitors engaged and interested in what we had to offer to this year’s Digital Transformation World program.

Network slicing orchestration

Service providers today are at an inflection point. Voice and messaging revenues have declined as consumers have several OTT options to choose from. Data traffic has increased exponentially, however service providers see challenges in monetizing data beyond a point. There is an urgent need to create new compelling services.

The need to analyze, understand and transform is now paramount for operators

Big data intelligence can fundamentally change how operators interact with their customers. EE, as one of the UK’s largest mobile operators and part of the BT Group, aim to deliver a next-generation customer experience management (CEM) system to analyse, understand and transform their customers' experience.

Webinar: Telecom analytics, innovations & use cases

In operator workplaces around the world, data scientists and business analysts have been teaming with their colleagues across a range of operations centers to understand how advanced analytics capabilities can best be applied to solve business needs relevant to each domain.