At the bleeding edge of 5G: Podcast

Episode no.14 has just been released and has two special guests in the hot-seat on this three-way podcast. Together, they discuss what is the business potential with 5G, is there a measurable difference to 4G, what is the technology behind it, what kind of use-cases can be realized and when we expect to have it live. So take a comfortable seat and listen to our experts at the ‘bleeding edge’ of 5G Fredrik Engströmer, Head of Marketing 5G Core and Monika Byléhn, 5G Marketing Director at Ericsson who together take us through the latest developments in this area.

To be first in 5G, first get to the core network

The fifth generation of telecom networks provide the capabilities that will evolve existing industries and create new services. Yet to realize the full potential of 5G, today’s core networks will need to evolve into new eco-systems that foster service innovation.

Webinar on Demand: Operator Innovations Through Analytics

Did you miss the recent Light Reading webinar on telecom analytics?

How T-Mobile US and Ericsson teamed up to deliver a great customer experience

We’re all searching for better ways to deliver on the promise of vital but complex new services. T-Mobile US, the global leader in Voice over LTE (VoLTE) deployment, has been working hard to find ways to deliver the best possible VoLTE customer experience. T-Mobile partnered with Ericsson to apply Ericsson Expert Analytics to achieve a significant improvement in VoLTE service quality visibility.

User and experience design—expectations on service providers

Over the last 20 years, we have seen incredible changes in our society. Both in the ways we work and the type of jobs and professions that are available on the market. We have changed, and the way we interact with each other has changed. Almost every day we meet a completely new type of experience in our daily-life, like self-driving buses or Tesla's self-driving taxis.

Boost digital transformation via Network Function Virtualization

Organisations of every size, form, scale, location and type are being challenged with significant change - at a pace we have never seen before. From front of house through to back office, warehousing, engineering, logistics, to design, support, admin and management—every single aspect of today’s organizations are quite literally inundated with new and emerging technologies. This brings about a need to be aware of them, understand them, and to be ready to adopt and in time, adapt to them.

IoT—it’s time to go big! Is your massive IoT core network ready?

What does ‘being ready for massive IoT’ mean for you as a service provider? How will today’s core network adapt to meet IoT needs, and what challenges will the introduction of vast numbers of ‘Things’ or devices and their behaviors bring?

Is 5G a Schrödinger's cat experiment?

During the last few years, 5G has become part of everyday conversation for those in the telecom and IT industries. No matter how much has been said and how many studies have been done on this new technology and its potential (and how much it is needed) to support the future of our societies, there is still a level of skepticism and questioning regarding why and when one should open the “5G box” and see what’s inside it. This reminds me of Schrödinger's cat experiment.

Accelerate 5G and IOT growth with distributed cloud computing architecture

It’s certainly no secret that in order to build and maintain a reliable customer base — while also keeping internal functions moving fluidly — many businesses have been quickly adopting 5G, cloud-native, and IoT services into their current enterprise.

How to handle 5G migration successfully

There’s no doubt the evolution of 5G is gaining momentum. But migrating to 5G is a multi-faceted process, with many aspects to consider along the way. I recently had the opportunity to share my thoughts on 5G network evolution with Mobile World Live during Mobile World Congress, Shanghai. There, I gave my recommendations for operators who are looking to evolve from their current 4G Core network to 5G.

Predictive care with Expert Analytics

Today, customer care frontline agents, referred to as L1 agents here, have no visibility into detailed customer usage information and customers' experiences with different services. This lack of visibility, along with increasing network complexity, results in very low resolution rates for service-quality calls. Many times, basic checks, such as restrictions in Home Location Register (HLR) and problems with data subscriptions, are not checked by L1 agents, leading to avoidable calls to more expensive L2 care agents.