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Augmented reality (AR) is a very hot topic. There are just so many things happening with AR across industries. Because most AR solutions today are very specific and geared to solve some specific problem, our team challenged itself to do something completely different. We asked whether we could make a commercially viable generic AR solution for consumers—a solution that doesn’t require AR glasses or even the need to download a smartphone app.

Augmented reality could be used by anyone

What are the use cases you may wonder? Let’s say you are not that technically skilled and your router stopped working. You call tech support, and they can help you troubleshoot and fix the problem with AR assistance. Or let’s say your car broke down on the road, and you call your mechanic who, with AR assistance, can help you get going again. These are rather simple use cases, but imagine how much easier it would be for trivial cases like this, if we could easily get support with AR. So many issues would be resolved faster if the person trying to help you can see your issue with their own eyes and can guide you with AR support.

Get easy remote support via a
VoLTE smartphone with AR

So here are the detailed steps of the use case:

  • Your Wi-Fi router stops working.
  • You call tech support.
  • Tech support asks you to turn on your VoLTE-enabled smartphone’s camera and point it at the router.
  • You can see the tech support person's annotations on the video feed.
  • The tech support person uses AR tools to guide you on how to do a factory reset.

This was the challenge. The first thing we did was to team up with a company called Ubimax, which has a industry-grade AR-based remote service and maintenance solution called xAssist. xAssist is designed for different types of smart glasses, so we needed to work closely together to adapt the solution for Voice over LTE (VoLTE).

If you are wondering about how it works, here are some insights:

ViLTE_and_AR_demo


How do you deliver audio and video communication from a consumer to tech support?

VoLTE and WebRTC, utilizing the Ericsson Session Border Controller that is equipped with a WebRTC Gateway.

How are AR objects such as drawings and markers shown to the consumer?

The AR objects are directly embedded in the video call by Ubimax xAssist.

How do we minimize the latency?

We minimize latency by placing xAssist in the edge.


Here, you can see how this works in a recorded demonstration video:

 



If you as a service provider want to learn more about how to leverage your VoLTE network to enable new types of user services for consumers and enterprise users, visit this page: 

https://www.ericsson.com/digital-services/offerings/voice-services/Voice-over-LTE

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George Kakhadze

George Kakhadze

George is Strategic Product Manager in Ericsson Business Area Digital Services. George has 10+ years of experience in the telco industry mostly focused on innovation and new business development. He is now exploring new and exciting areas such as Digital Assistants, Artificial Intelligence, Augmented Reality, IoT Voice and 5G from Communication Services point of view. George holds a M. Sc. in Computer Science and a M. Sc. in Business Administration and Economics.