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Martin Donnelly

Martin is Vice President of ICT Sales & Delivery at Ericsson, responsible for bringing a range of OSS, BSS, Big Data Analytics, and 5G Core, Virtualization and Cloud offerings to market. His current focus is on the prominent Bellevue, WA-based mobile provider T-Mobile US. In his more than 18 years in ICT, Martin has served the last dozen at Ericsson in a variety of roles including network deployment sales and delivery, managed services governance and best-practices in contract management, supporting sales with leading mobile operators in both the UK and US.

Martin Donnelly

How T-Mobile US and Ericsson teamed up to deliver a great customer experience

We’re all searching for better ways to deliver on the promise of vital but complex new services. T-Mobile US, the global leader in Voice over LTE (VoLTE) deployment, has been working hard to find ways to deliver the best possible VoLTE customer experience. T-Mobile partnered with Ericsson to apply Ericsson Expert Analytics to achieve a significant improvement in VoLTE service quality visibility.