After two days at the Gartner Symposium/ITxpo in Barcelona, Bodil Josefsson shares her insights into digital government, with a focus on Estonia, as well as the importance of ecoystems, platforms and the benefits of datacenter modernization.
Industry Sunday kicked off with a session on body language, and how differently a message is received depending on the body language of the person delivering it. Common sense, but oh so useful and true. From now on, everyone will notice where the speakers keep their hands.
Digital government strategy
After that, we took deep dives into concerns for the various industry segments. One seminar that caught my interest was “Keep Your Digital Government Strategy Moving with a Maturity Model”. This model shows how it is so much more important to focus on the data you are handing than to digitize all existing services. Thinking bi-modal, it is about mode 1 being the data provider, while mode 2 is being the data user.
One of the prime examples mentioned was the Estonian government, which we are helping as leader of a consortium to move the country further towards the ultimate goal of becoming a true e-society. The country is already ranked No. 1 in digital services in the EU, and as my colleague, Lal Chandran, recently pointed out it needs a modern platform like those used by Uber, Ebay and Airbnb to take the next step. If you want to hear more about the Estonian case, as well as get insights into our view on hyperscale, please visit our session “Hyperscale is more than Hype” on Tuesday at 10.00.
Introduction to E-Estonia
For a quick introduction to E-Estonia from 2014, check out our video below:
The cornerstones of digital platforms
Day One of the symposium, Monday, kicked-off with the must-see Gartner Keynote “Building Platforms for a Digital Society”. The huge auditorium was packed when Gartner’s Peter Sondergaard walked on stage and presented Gartner’s Digital Platform, which consists of five cornerstones:
- IT Systems (to run)
- Things (to sense)
- Customers (to engage)
- Intelligence (to decide)
- Ecosystems (to interact)
This model applies for all industries, but different industry segments would have varying focus. For example, for manufacturing the cornerstone “Things” is the most important, while the banking sector would focus more on “Customers” and “Ecosystems”.
Improved TCO with hyperscale datacenters
During the IT systems section, Sondergaard highlighted the importance of modernizing the existing IT systems. We saw this in research performed by Mainstay that by going hyperscale, large enterprises can generate capex savings of up to 59 percent, opex savings of up to 75 percent, and a return on investment (ROI) of up to 149 percent over a five-year period.
Digital ecosystems and frenemies
Ecosystems will only grow in importance, Sondergaard said, and partnering across borders will be a necessity The term “frenemies” highlights the relationship you will need to have with your competitors/partners. One example is blockchain for the banking ecosystem, where banks will need to cooperate.
The top digital cloud giants will play an increasingly important role here and are already the single interface to customers. How shall companies secure that they keep their customer interface? One remark made was that none of the digital giants is European. We’ve got insights into how to master the digital economy in our new e-book. Check it out and get back to us with your opinion and insights!